Resources & Support

Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.

1. How long does it take for you to complete my order?
2. What is a "proof"?
3. Why do I need to look at a proof if I've already given you everything I need to have done?
4. Do I still need to approve a proof if I bring my work in on disk?
5. How do I go about getting an estimate from you?

1. How long does it take for you to complete my order?
   Generally speaking, we typically turnaround projects in 5 to 10 working days form receipt of final approval. We also realize there are times when you need us to step it up and deliver your projects sooner. We will do our best to honor your requests for quicker delivery if it is in our power to do so. It is always best to check with us early on in the development of a project so that we may help complete your project on time and on budget.
   
   
2. What is a "proof"?
   A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
   
   On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
   
   
3. Why do I need to look at a proof if I've already given you everything I need to have done?
   We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
   
   
4. Do I still need to approve a proof if I bring my work in on disk?
   Yes! While we may be utilizing the same type of computers and software all local networks have qualities unique to them (ie. fonts, software versions, printer drivers, RIPs). Always supply us with laser print outs of your project so that we have something to reference when preparing your files for print. While we make every effort to process your files error free, from time-to-time glitches will occur. This is why you need to diligently review the proofs you receive from us. We will not proceed with the printing of your project until you have done so.
   
   
5. How do I go about getting an estimate from you?
   Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our client service representatives.